VP of Client Success
Fractional VP of Client Success
Helping B2B companies unlock predictable revenue growth by turning customer success into a scalable engine for retention and expansion.
Kelly Olson is a customer success and revenue retention leader who helps B2B companies create predictable growth by improving customer outcomes after the sale.
As Fractional VP of Client Success at Software Finder, Kelly partners directly with founders and executive teams to align onboarding, retention, expansion, and customer health with measurable business outcomes. Her work focuses on improving visibility into client health, strengthening cross-functional collaboration, and building repeatable systems that help customers realize value earlier in their journey.
Kelly is also the founder of KO Knows Consulting, where she helps organizations increase customer lifetime value, reduce churn, and create scalable post-sale growth strategies that compound over time.
Her philosophy is simple: customer success is not a support function — it's one of the largest revenue growth opportunities inside a business.
Software Finder helps businesses make confident software decisions in the B2B marketplace.
Through unbiased research, expert validation, and real buyer insight, we reduce the risk and guesswork that slow modern B2B buying cycles. Our platform combines data-driven discovery with human expertise, guiding buyers to the right vendors with context, clarity, and confidence to act.
We help buyers move forward decisively, and help vendors earn visibility through proof — not pay-to-play tactics.
We focus on long-term trust as the foundation of growth.
Click to copy any question
Why should companies think of Customer Success as a revenue team rather than a support team?
What revenue indicators are hidden beneath customer churn?
What makes the first 90 days after onboarding so important?
How can companies increase customer lifetime value without increasing acquisition spend?
What separates reactive retention from proactive customer growth?
What systems do companies need to build scalable customer success operations?
Interested in having Kelly on your show? Reach out to discuss customer success, retention, and turning post-sale growth into predictable revenue.
or contact directly: ruhani@moburst.com